Blackwall Systems AI Chatbot Premium

AI commerce, knowledge, support, and analytics—built for your store.

Blackwall Premium is available now for WooCommerce, with Shopify App Store availability coming soon. Both editions are built around the same Premium capability set, including store-aware AI, commerce tools, knowledge, live support, voice, analytics, and business insights.

Billing email

For WooCommerce/direct checkout, use the same email you will use at Stripe Checkout. Shopify subscriptions will be handled through Shopify Billing when the App Store edition launches.

WooCommerce — available now

Premium for WooCommerce

One website activation. Download the plugin now, then activate Premium with the license issued through Blackwall.

Blackwall Systems AI Chatbot 2.5.9

WordPress / WooCommerce plugin ZIP · install through Plugins → Add New → Upload Plugin.

Download plugin

See Blackwall in action

Click a screenshot to open the full gallery.

$99 / month

$999 / year

Save $189 vs. monthly.

14 days Premium, then your selected plan.
Cancel during the trial and you won't be charged the recurring subscription fee.

Shopify

Premium for Shopify

One Shopify store activation with the same core Premium capabilities as the WooCommerce edition.

Coming soon to the Shopify App Store

$99 / month

$999 / year

Save $189 vs. monthly.

Eligible new shops will receive a 14-day Premium trial. Subscription approval, renewal, and cancellation will be handled through Shopify Billing.

One Premium feature set

Built to sell, support, learn, and hand off to a human.

Blackwall's WooCommerce and Shopify editions are designed for feature parity at the product level. The underlying commerce APIs differ, but the merchant-facing Premium capability set stays aligned across both platforms.

Store-aware AI commerce

Use live catalog, product, variant, availability, collection/category, cart, and verified order context instead of relying on generic model memory.

Product discovery & recommendations

Help shoppers describe what they need, surface relevant products, answer detailed product questions, and guide purchasing decisions conversationally.

Verified commerce actions

Support order lookup with verification and controlled cart actions with explicit customer confirmation, limits, and exclusions.

Knowledge Base + RAG

Add merchant knowledge and documents, retrieve only relevant sections for each question, test retrieval, and improve source quality over time.

Training Center & Optimizer

Improve individual knowledge sources and identify corpus-level duplication, conflicts, weak content, and retrieval-quality problems.

AI + human live support

Let shoppers request a person, manage agent availability and capacity, use saved replies, preserve conversation context, and fall back to offline support.

Voice & accessibility options

Offer voice input with local Whisper transcription and optional text-to-speech controls without forcing every voice interaction through a paid transcription API.

Analytics, attribution & ROI

Track conversations, outcomes, knowledge usage, actions, feedback, chat-assisted orders/revenue, and estimated support labor savings.

Business Insights

Surface recurring questions, objections, product confusion, documentation gaps, unresolved issues, support bottlenecks, and sales opportunities.

Privacy & security controls

Encrypted credentials, consent/storage controls, retention tools, rate limits, audit logging, HTTPS endpoint checks, and private-network blocking.

Custom actions & automation

Connect custom OpenAI-compatible services or n8n/JSON webhooks and extend the assistant with merchant-controlled workflows and actions.

Bring your own AI

Choose the provider and model that fit your quality, privacy, latency, and cost requirements instead of paying a bundled per-conversation AI markup.

Platform parity: Premium is intended to deliver the same major capabilities on WooCommerce and Shopify. Exact terminology and underlying actions can differ where WooCommerce and Shopify expose different APIs.

Bring your own API

Pay the AI provider for the tokens you actually use.

Blackwall does not force you into a single model or bundle AI inference into an opaque per-conversation fee. Premium lets you connect your own provider account, choose the model, and control provider-side spending limits.

OpenAI API Anthropic Claude Google Gemini xAI Grok DeepSeek

Why BYO API can save money

No Blackwall per-conversation surcharge.
Switch to lower-cost models when they are good enough for a task.
Benefit directly when model providers reduce token prices.
Use provider budgets, quotas, caching, and account controls directly.
Change providers without replacing the storefront support platform.

Illustrative OpenAI example

Using GPT-5 Mini pricing checked August 27, 2026: $0.25 / 1M input tokens and $2.00 / 1M output tokens.

10,000 input tokens ≈ $0.0025
1,500 output tokens ≈ $0.0030
Typical example total ≈ $0.0055 / conversation

1,000 similar conversations ≈ $5.50 in OpenAI token charges

Illustrative only. Actual token use varies by model, conversation length, knowledge/context size, caching, reasoning, and tool use. Provider charges are billed directly by the provider.

Competitive comparison

Different pricing model. More control over the AI underneath.

Public product information checked August 27, 2026

This comparison focuses on storefront AI sales/support products with meaningful ecommerce integration. Competitor features and prices can change, and some capabilities require higher plans or specific platform integrations.

Capability	Blackwall Premium	Klaviyo Customer Agent	Sidekick AI	Tidio Lyro	Gorgias AI Agent	Extendons AI Chatbot
Current pricing model	$99/mo or $999/yr + your AI-provider usage	Starts $50/mo for 75 AI-resolved conversations	$99/mo Starter for 1,000 interactions	Starts $32.50/mo for 50 Lyro AI conversations; public page also advertises $0.50/conversation	AI automation generally ~$0.90/resolved interaction on annual plans, plus helpdesk ticket usage	$39/yr plugin + merchant OpenAI usage
Shopify	Coming soon — full Premium capability set	Yes	Yes	Yes	Yes	No — WooCommerce product
WooCommerce	Yes — available now	Yes, with some commerce skills/features more limited than Shopify	No native WooCommerce offering found	Yes	AI Agent not supported for WooCommerce	Yes
Merchant chooses AI provider	Yes — OpenAI, Claude, Gemini, Grok, DeepSeek, custom compatible API, or webhook/n8n	Managed AI stack	Managed AI stack	Managed AI stack	Managed AI stack	OpenAI API key
Direct token-cost billing	Yes — provider bills merchant directly	No — resolved-conversation billing	No — interaction allowance	No — Lyro conversation quota	No — resolved-interaction + ticket billing	Yes — OpenAI
Product recommendations	Yes	Yes	Yes	Yes	Yes on supported Shopify AI Agent	Product-aware Q&A / product assistance
Verified order support	Yes	Shopify order skills; WooCommerce support varies by feature	Yes on Shopify	Shopify order-status action; Woo integration differs	Yes on Shopify	Yes on WooCommerce
Controlled cart actions	Yes — confirmation, limits, exclusions	Not a core published storefront cart-action feature	Agent actions available on higher plans	Add-to-cart from AI recommendations on Shopify	Focuses on support/order automation rather than cart mutation	Not highlighted on reviewed product page
Knowledge base / documents	Yes — retrieval, testing, training and optimization	Yes — webpages, files, text	Yes — knowledge sources	Yes — support content and product data	Yes	Yes — PDF, DOCX, TXT + products
Human handoff / live support	Yes — live console, schedules, capacity, offline fallback	Yes	Yes	Yes	Yes	Yes — human takeover
Local browser voice transcription	Yes — Whisper option	Not listed in reviewed Customer Agent docs	Not listed in reviewed product docs	Not listed as a core Lyro storefront feature	Voice is a separate Gorgias add-on/channel	Not listed on reviewed product page
Custom workflow endpoint	Yes — n8n/JSON webhook + custom OpenAI-compatible endpoint	Custom tools are available/beta	Custom agent actions on higher plans	OpenAPI / workflow integrations	Broad helpdesk integrations	Not highlighted on reviewed product page
Conversation analytics / business intelligence	Analytics + outcomes + sales attribution + ROI + Business Insights	Agent reporting + broader Klaviyo customer data	Performance dashboard	Analytics + AI insights depending on plan	Helpdesk/AI reporting	Core page emphasizes support rather than broad business insights

Sources reviewed August 27, 2026: Klaviyo pricing, Klaviyo Customer Agent skills, Sidekick AI pricing, Tidio pricing, Tidio Lyro ecommerce features, Gorgias AI Agent pricing, Gorgias platform compatibility, and Extendons AI Chatbot for WooCommerce. “Not listed” means the capability was not found in the public materials reviewed; it is not a claim that no version or integration can provide it.

Subscriptions renew automatically until canceled. Standard entitlement covers one website/store. WooCommerce/direct subscriptions use the disclosed Stripe billing flow. When the Shopify App Store edition launches, Shopify subscriptions will be billed through Shopify Billing. Premium trials are limited to one per product and customer/payment identity. If Blackwall detects that the same customer or payment method has already received that product's trial, no additional free trial is granted and billing may begin immediately after explicit confirmation. By continuing you agree to the Terms of Service, Privacy Policy, and Refund & Cancellation Policy.

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